Support

RELIABLE SERVICE TAKES ONGOING SUPPORT

RELIABLE SERVICE TAKES ONGOING SUPPORT

To keep the system operating at peak efficiency, we are continuously working to maintain our equipment and keep your service reliable. Find out more about the measures we take to keep our systems current and what you can do to ensure safe, affordable service.

Support

Report a Problem

If you experience an emergency with your District Steam, Hot Water, and Chilled Water supply service, please call our Emergency Phone Number at 330-374-0600, ext. 3 and our control room will assist you.

Report a Problem Details

If you are experiencing a non-emergency service issue, report the problem by filling out this form.

Ways to Save

Control your heating and cooling costs by following these easy to implement energy savings tips.

Ways to Save Details

Energy Tips for Commercial Buildings

No-Cost Tips

  • Adjust your thermostat. In the summer, set your thermostat to 78 degrees when the work place is occupied, and 85 degrees after business hours. In the winter, set your thermostat to 68 degrees when the work place is occupied, and 60-65 degrees after business hours. You can save up to 3% for each degree the thermostat is raised in the summer and lowered in the winter. Using ceiling or room fans improves air circulation.
  • Reduce your lighting. A general rule is that a light should be off when no one is present. Turn off lights in unoccupied areas, remove excess lighting and turn off signage and other lights not necessary for security and safety.
  • Be energy smart with office equipment. Turn off office equipment or set it to "power down" when not in use. Setting computers, monitors, and copiers to use sleep-mode when not in use helps cut energy costs by approximately 40%. Remember to turn equipment off at the end of the workday.
  • Use shades and blinds. On hot days, draw the curtains and/or shades to keep the sun out. Remember to close doors to the outside to keep in cooler air.


Low-Cost Tips

  • Install efficient lighting. There are a number of low-cost solutions a business can invest in to make its lighting much more efficient and save money in the long run. For example: replace incandescent bulbs with compact fluorescents, which can last up to nine times longer; upgrade fluorescent lighting fixtures to high-efficiency equipment; replace incandescent lights in exit signs with LED fixtures. This can reduce costs of these signs by up to 95%.
  • Install programmable thermostats. Programmable thermostats or time clocks can automatically control temperature settings and save energy.
  • Use "smart" power strips. These sense the presence or absence of office workers and turn the attached equipment on or off accordingly.
  • Maintain your HVAC system. Perform regular maintenance to keep your heating and air conditioning systems running more efficiently.


Investment Tips

  • Retrofit lighting. Convert T12 lights and magnetic ballast to T8 lights and electronic ballast. Install occupancy sensors, which can reduce lighting costs by up to 40%. Convert hallway and non-public security lighting to energy-saving 25-watt T12 bulbs. Convert TV surveillance cameras to newer equipment, which may not require floodlighting.
  • Weatherize buildings. Install awnings, solar shade screens or sun-control film for windows, and apply a heat-blocking coating to your roof.
  • Install an Energy Management System. An EMS will control heating, ventilation, and air conditioning equipment and lighting systems automatically to maximize efficiency and savings.
  • Buy ENERGY STAR products. ENERGY STAR certified equipment and products use less energy than other products, save money on utility bills, and help protect the environment. Establish a business policy of only buying ENERGY STAR certified equipment such as computers, monitors and printers.


Building and Design Tips

  • General cooling measures. Think about using "green" design features. Use evaporative cooling wherever possible. Attempt to use natural ventilation and light surfaces. Encourage daylighting of interior spaces in the design. Surround all buildings and cover parking lots with trees to reduce local environmental temperatures. Specify light-colored aggregates for local access road and sidewalk pavements.
  • Landscaping and use of shade. Combine architectural features and shading so that a minimum of the building envelope is exposed to the sun. Design landscaping around the building and over parking areas so that no parking area is exposed to the sun. This will not only reduce the heat build-up in parked vehicles, but will reduce the temperature of air blowing against the building by 6 to 8 degrees.

Alerts & Notifications

Get the latest Akron Energy System alerts and notifications here.

Alerts & Notifications Details

Customer Service
Our service crews are positioned to help with your internal maintenance tasks if the need arises. From adding new mechanical controls, i.e.,Traps, Pressure regulators, and valves, our distribution staff is equipped to help you anytime. Just call our Customer Service office at 330- 374-0600, ext. 205, and we'll set up a time to review your project objectives and provide a quote for the job.

Climatological Data

Degree calculations

Climatological Data Details

Degree Day Calculations
As defined by the National Oceanic & Atmospheric Administration (NOAA), a “degree day” is a unit of measure for recording how hot or how cold it has been over a 24-hour period.

Why Degree Days Are Important
Tracking “degree days” is a good way to keep track of how much demand there has been for energy needed for either heating or cooling buildings. The cooler the weather, the larger the number of “heating degree days,” and the heavier the demand for energy needed to heat buildings. The same rule of thumb applies for warm weather. The warmer the weather, the larger the number of “cooling degree days,” and the heavier the demand for energy needed to cool buildings.

Check Degree Days Here:
You can check the Degree Days online at the NOAA Web site – http://www.noaa.gov/

Technology & Innovation

Children's Hospital's New Critical Care Tower

Children's Hospital's New Critical Care Tower

Akron Energy System completed planned outage with time to spare.
Children's Hospital's New Critical Care Tower

Children's Hospital's New Critical Care Tower Details

Akron Energy System planned for and implemented a 24-hour steam service outage to Akron Children's and Cleveland Clinic Akron General Medical Center hospital campuses. Our staff worked closely with the hospital's management /staff to develop an outage schedule when the service interruption would not inconvenience the two-hospital campus's any longer than necessary. Akron Energy System staffed our crews with all the equipment and personnel needed to carry out this important work within the small 24-hour outage window. Work required two manholes to be re-built with new piping, valves, and controls. A third new manhole was connected to the new service feed to Children's Hospital New Critical Care Tower. Akron Energy System crews completed the work in 16-hours, and the steam service was restored to both Hospital campuses much earlier than anticipated.

New Steam/ Chilled Water Line Installation at Canal Place

New Steam/ Chilled Water Line Installation at Canal Place

Akron Energy System designed a new water service to Canal Place South Complex.
New Steam/ Chilled Water Line Installation at Canal Place

New Steam/ Chilled Water Line Installation at Canal Place Details

Akron Energy System engineering and maintenance staff designed new steam and chilled water service line expansions to the Canal Place South Complex. These new service line feeds were an important addition to the Canal Place South Complex and were required by the Canal Place improvement plans.

Akron Energy System Steam Plant Upgrade Project

Akron Energy System Steam Plant Upgrade Project

A new steam production facility is complete and online.
Akron Energy System Steam Plant Upgrade Project

Akron Energy System Steam Plant Upgrade Project Details

Design and construction of a new steam production facility is complete and on­line. Two 82,500 pound/hr. high-efficient gas boilers are now installed and operating.

Akron Energy System Lowers former BF Goodrich Smoke Stack

Akron Energy System Lowers former BF Goodrich Smoke Stack

Elimination of a safety hazard at the closed steam productions facility.
Akron Energy System Lowers former BF Goodrich Smoke Stack

Akron Energy System Lowers former BF Goodrich Smoke Stack Details

Lowering of the former BF Goodrich (BFG) smoke stack was required to eliminate a safety hazard at the now closed BFG steam production facility.

Akron Energy System Installs New Pedestrian and Pipe Bridge

Akron Energy System Installs New Pedestrian and Pipe Bridge

Akron Energy System engineering and distribution crews install two new bridges.
Akron Energy System Installs New Pedestrian and Pipe Bridge

Akron Energy System Installs New Pedestrian and Pipe Bridge Details

Akron Energy System engineering and distribution crews installed two new bridges to service Canal Place and the new steam/chilled water connections to serve the Canal Place office complex.